Refunds Policy

Terms & Privacy

GENERAL

Frank & Fun provides services to you subject to the following Terms & Conditions, which may be updated by us from time to time without explicit notice to you. These Terms & Conditions apply to all users of the Website. Please read our Terms & Conditions carefully. By using and / or visiting the www.frankandfun.co.za website or any other websites or pages owned or controlled by Creature of Habit, you consent to these Terms & Conditions. Frank & Fun cannot be liable for any loss or damage occurring from your failure to comply with any provision of these Terms & Conditions.

GOVERNING LAW

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the Laws of South Africa, without giving effect to any principles of conflicts of Law.

CANCELLATION OR RETURNS

At Frank & Fun we understand that sometimes a product is not quite right – we want you to be 100% satisfied with your order. If you are unsatisfied in any way, please contact us within 7 days of receiving your order at hello@frankandfun.co.za. In the event of an error on our end, we’ll fix it as soon as possible. Should you be unhappy for any other reason, we are always willing to help and will work with you to find the best possible solution.

We cannot accept returns due to errors on approved proofs. We encourage you to take great care to ensure the accuracy of your order before signing off for printing to commence. You will receive an electronic proof after placing your order. While we do our best to point out errors during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your order will be printed exactly as shown in the final proofs.

If your printed product does not match your approved proof, please contact us at hello@frankandfun.co.za immediately so that we can reprint your order.

Because of the personalised nature of our products, we are unable to accept cancellations of orders after your proofs have been sent to you. This is because of the time we spent designing your product. If your order has been submitted to the production team, we will not be able to cancel, refund, or accept a return on the order. We are unable to accept returns because your printed product does not match the colours you see on your screen. Different media display colours differently and may not accurately represent how your order will print.

If an order were to contain an error caused by our team, we will happily reprint it at no cost to you. We will make every effort to insure that your order is perfect. However, in the event that you are unhappy with your purchase because of an error made by the Frank & Fun team, simply contact us at hello@frankandfun.co.za and we will be happy to arrange a reprint.

PROOF SIGN-OFF PROCEDURE

You will receive a digital proof for your approval. To ensure that your design, colours, and wording are exactly how you want them to be, we include 2 free rounds of changes with your order. Any changes to your design must be indicated clearly. Final proof reading is the responsibility of the client and not that of the Frank & Fun team. We only accept approval via Email (telephonic approval will not be accepted).

Frank & Fun cannot be held responsible for errors or omissions as a result of artwork signed off without proper inspection. Should further proofs be required, an additional fee per proof and / or change to artwork will be applicable. Additional proofs will also affect the turnaround time and delivery date.

FINAL PROCESS & DELIVERY

Once you are happy with your design and we receive your approval, we will start the production process, which takes 7-10 business days. All orders ship from our Garden Route office with The Courier Guy. Delivery time usually takes 3-7 business days.

As soon as your package ships out, you will receive an email from us with the tracking information. To track your current order status, please contact us with your order number and we’ll get back to you as quick as we can.

INTELLECTUAL PROPERTY

All content on the Website are owned by Frank & Fun and subject to copyright and other intellectual property rights under South African and foreign laws and international conventions. Content on the Website is provided to you for your personal, non-commercial use only and may not be used, copied, sold, reproduced, distributed, transferred, broadcast, displayed, licensed, or otherwise misused for any purpose whatsoever without the prior written consent of Frank & Fun.

If you download or print a copy of any portion of the Content for personal use, then you must maintain all applicable copyright and other copyrighted notices. You agree not to circumvent, disable or interfere with any security related features of the Website, or with any features that prevent or restrict use or copying of any Content. 

CHANGING ORDERS OR DESIGNS

After placing your order your selected design cannot be changed for another design. We understand that certain changes may occur such as a venue or time change. We are happy to assist you with your changes during the proof stage and before printing commenced. You have 2 free rounds of changes included in your order. Should changes occur after printing commenced we will be able to assist you with a reorder, which will be handled as a new order. Please contact us at hello@frankandfun.co.za to arrange for a reorder and new quotation.

AMENDMENTS TO THE WEBSITE

Frank & Fun reserves the right to amend or discontinue, temporarily or permanently, the Website (or any part thereof) without notice to you at any time Frank & Fun shall not be liable to you or to any third party for any revision, suspension or discontinuance of any part of our Website. This includes discontinuance of products and adjustment of prices.

PRIVACY POLICY

PERSONAL INFORMATION THAT WE COLLECT

When ordering on our site, you will be asked to enter your: name, e-mail address, shipping address, phone number, or credit card information. You may also visit our site anonymously (when browsing through our designs).

WHAT WE USE THIS INFORMATION FOR

The information we collect from you may be used to process your transaction and to send you emails throughout the process and to deliver the final purchased product or service to you.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news or updates and related product information.

We do not sell, exchange or give out any of this information to any other company for any reason, without your written consent.

We make use of a secure server. All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private financial information (credit card number, CVV) will not be stored on our servers.

YOUR CONSENT

By using our site, you consent to our online privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will update the Privacy Policy on our website.